Job Description


Assistant General Manager


Basic + Non-Sales Incentive


22 days holiday entitlement rising to 25 days after 5 years' service
Company supported CSR volunteer day plus 2 days for personal wellbeing
Pension including option to join Salary Exchange for Pension Scheme (SXP)
Death in Service
Private Medical Insurance
Corporate gym membership available, partially subsidised by the company
Relocation package offered to applicants outside of Wales willing to relocate for the role

Business Unit:

Welsh Facility

Reporting to:

General Manager


Caerphilly, Wales

Vetting requirements:


Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.


Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products


Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation.  The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.


All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates. 

Role Description

The Deputy Quality Manager and Assistant General Manager is responsible for overseeing the production and warehouse operations and working closely with the Quality Manager to ensure that all manufacturing and distribution processes run smoothly. They require a background in the IT industry and a good level of technical knowledge.


Responsibilities include:


  • Day-to-day management of the IT Asset Retirement operation undertaken within the production facility. This includes ensuring the processing of assets is completed in accordance with the mandated ADISA standards and timescale. 
  • Setting KPIs and carrying out appraisals on members of staff.
  • Determining, implementing and maintaining in-house quality procedures, standards and specifications.
  • Ensuring system images are up to date prior to loading on to systems.
  • Working with operating staff to produce and maintain standardised procedures and systems.
  • Supporting the Group Quality, Health and Safety Manager in the day-to-day business activities; audit scheduling and execution, audit findings resolutions and ‘Subject Matter Expert’ to both internal and external customers.
  • Encouraging change and improvement in performance and quality.
  • Supporting the General Manager with overseeing production, workshop, warehouse and data destruction departments.
  • Carrying out and monitoring testing and inspection of products and materials to ensure the finished product meets quality standards.
  • Verify product test results by conducting system audits of finished goods.
  • Review current build notes and quality documentation.
  • Assisting the Group Quality, Health and Safety Manager in advising senior business managers in setting ‘SMART’ objectives and Key Performance Indicators.
  • Implementing and driving continual improvement activities through change management processes and best practices.


Will be required to develop an understanding of the following Standards:


  • ISO 9001:2015 Quality Management System
  • ISO 14001:2015 Environmental Management
  • ISO 18001:2007 Occupational health and safety
  • ISO 27001: IT Security Management
  • BSEN 61340-5-1:2007 Electrostatics - General Requirements
  • ADISA Asset Disposal Information Security Association Standard


Quality Management qualities:


•      To be willing to learn and gain a working knowledge of adopted Management Systems Best Practices.

•      To become an auditor, qualified in one of the main ISO Standards (ISO 9001 / ISO 14001 / OH&S 18001).

•      Ability to conduct Management System Audits.

•      Ability to communicate honestly, openly and consistently.


As with all personnel within the business, the individual will also be required to show:


  • A commitment to comply with the Company’s Information Security Policy
  • A commitment to promptly report any security weaknesses or incidents
  • A commitment to adopt and maintain a Health and Safety culture within the Group


Collaborate & Influence Build trust and respect with people outside the immediate group and actively looks to influence their thinking for positive impact.
Communication Skills Communicates effectively in an articulate manner to a variety of audiences, large or small, internal or external, using their time to maximize advantage.
Drive for Results Work efficiently and diligently putting in whatever time is needed to do an excellent job, persevering in results delivery, even when faced with setbacks.
Decision Making Use a mixture of analysis, experience and judgement to make high-level decisions that may also significantly impact other groups and encourage others to do the same.
Inspire & Motivates Others Inspire and motivate team members, pull the team together to achieve goals and helping each member understand the importance of his/her contribution, making everyone feel valued and appreciated.
Managing Change Communicate a compelling case and reasons for change to secure buy-in, align and focus team members to deliver the change.
Developing Talent Actively coach team members in how to get the most learning from their current role, encouraging them to try new approaches, develop new skills and invest in their ongoing development.
Problem Solving Gather and analyse information and use it to develop effective solutions to difficult problems or situations at an individual level and facilitating problem solving in meetings and groups.

Experience and Skills


  • Good knowledge of PC and server system building.
  • The ability to spot issues and fix/remedy the issues while production is happening
  • Effective Communication and Interpersonal skills both verbal and written
  • Proficient in MS Office applications
  • Hold current SC level security clearance or be willing to be vetted
  • To become an auditor, qualified in one of the main ISO Standards (ISO 9001 / ISO 14001 / OH&S 18001)


  • Knowledge of Information Assurance technologies
  • Understanding of Annex SL requirements
  • Health and Safety IOSH qualified
  • Internal Auditor Qualified

Company Profile


  • Customer-Centric - Ensure customer satisfaction is our number one priority
  • Commitment - Be true to your work and go the extra mile to deliver on your promise
  • Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
  • Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
  • Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training


  • Internal Auditor qualifications
  • Health and Safety IOSH qualifications