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Job Description

Position:

Technical Lead

Salary/Package:

Competitive + Car Allowance + Non-Sales Incentive

Benefits:

22 days holiday entitlement rising to 25 days after 5 years' service
Company supported CSR volunteer day plus 2 days for personal wellbeing
Pension including option to join Salary Exchange for Pension Scheme (SXP)
Death in Service
Private Medical Insurance
Corporate gym membership available, partially subsidised by the Company
Out of town offices with free parking and onsite sandwich/coffee bar

Business Unit:

Services - Solutions

Reporting to:

Operations Manager

Location/site:

Basingstoke (or potentially any CI office - Ystrad Mynach, Solihull, Telford)

Vetting requirements:

No

Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.

 

Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation.  The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.

 

All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates. 

Business Unit Overview

The Services Team is a rapidly transforming function covering: Customer Services, Central Technical Support and on-site IT Support teams. Our vision is to become the point of contact for all business units for the design, delivery, support and management of IT services and solutions for all customers, both internal and external. We are growing in strength and momentum as the team leads several refresh and transformation projects throughout the Group.

Role Description

Main duties of the role:

 

As Technical Lead you will be responsible for the design, deployment, and support of technology solutions for Centerprise’s Network Services customers.  Your role is key to the Services team, and requires a deep focus in providing technical expertise in the phases of Pre-Sales, Implementation and Steady-State activities.

 

Key activities include:

  • Taking on a Technical Lead role for bids or projects, where you will be defining integrated technical solutions that meet customer requirements; as well as producing high-level designs and bid proposals
  • Producing solution-based high-level and/or detailed designs as part of solution papers, business cases and risk assessments
  • Investigating, evaluating, and documenting new technologies and services, either as home-grown offerings or via Partners (3rd Parties)
  • Supporting the Service Desk and operational teams to develop, implement and evolve technical support tools, policies and processes
  • Delivering outstanding 3rd Line Technical support across internal IT, shared infrastructure and customer solutions, whilst working to high standards in the ITIL areas of Incident, Problem and Change
  • Planning and implementing the complex aspects of building, deploying and testing components, platforms and solutions
  • Networking documentation: HLD/LLD, network flow diagrams, etc.
  • Acting as a mentor to junior engineers

As with all personnel within the business, the individual will also be required to show:

  • A commitment to comply with the Company’s Information Security Policy
  • A commitment to promptly report any security weaknesses or incidents
  • A commitment to adopt and maintain a Health and Safety culture within the Group

Competencies

Collaborate & Influence Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & Courage Will take a stand and share a point of view, understanding he/she may not always be right.
Communication Skills Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Open Communication Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Decision Making Makes good timely decisions within his/her authority, that affects his/her work.
Managing Change Can cope with and adapt to changing situations whilst maintaining high performance levels.
Developing Talent Actively seeks to understand his/her strengths and weaknesses and is committed to continuous self-development.
Innovation Pushes him/herself to think beyond the obvious, contributing new ideas to enhance and ways of working and ensure high quality deliverables.
Focus & Prioritisation Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.
Problem Solving Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager.

Experience and Skills

Essential

  • You can demonstrate experience of technical pre-sales, including contributing written technical solutions to Tenders and Proposals
  • Deploying network infrastructure into customer environments
  • Providing outstanding ongoing technical support to customers
  • Working as part of a NOC with a focus on WAN/LAN/WLAN
  • Hands-on experience with Aruba equipment
  • Writing technical reports in customer-friendly language
  • Problem-solving difficult networking issues
  • You have deep technical knowledge, in the following: o Campus LAN networking o WAN connectivity o Wireless LAN o Firewalls

Desirable

  • You have technical awareness and experience of designing or supporting: • Network Access Control • Load balancers • Reverse Proxy • MPLS • Network services delivered into private and public cloud environments
  • Experience of the following vendors is beneficial: • Fortinet • Cisco • Extreme
  • Experience of contributing to service design and/or productisation is beneficial

Company Profile

Essential

  • Customer-Centric - Ensure customer satisfaction is our number one priority
  • Commitment - Be true to your work and go the extra mile to deliver on your promise
  • Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
  • Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
  • Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

Essential

  • One or more of the following: • Aruba ACSP • Aruba ACMA • Aruba ACMP • Aruba ACDA • Aruba ACCA

Desirable

  • One or more of the following: • ITIL v3 Foundation certification • Cisco CCNA/CCNP
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