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Job Description

Position:

Internal Account Manager

Salary/Package:

Basic Salary + Commission

Benefits:

Death in Service
22 days holiday entitlement rising to 25 days after 5 plus years' service
Corporate gym membership available, partially subsidised by the Company
Out of town offices with free parking
Private Medical Insurance
Pension - Including option to join Salary Exchange for Pension scheme (SXP)

Business Unit:

Government

Reporting to:

Government Business Unit Manager - South

Location/site:

Basingstoke

Vetting requirements:

No

Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.

 

Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products

 

 

Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation.  The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. 

 

 

All employees have the opportunity to learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving business privately owned business operates.

 

Role Description

The Government Business Unit provides a range of IT solutions and managed services to local and central government bodies and healthcare trusts. Ci holds significant presence on Public Sector Frameworks and has a dedicated team of Internal and External Account Managers working on these and developing new business.

 

This role sits within a team of Internal sales professionals who service the Government Business Unit (South) from the Basingstoke office. 

 

 

Working in the successful Government Business Unit within Ci, the candidate will focus on proactively providing first class support to the External Account Managers and working closely with the Business Unit Manager. The Internal Account Manager will be responsible for supporting key accounts across the Government & Education sectors. The role is for a positive and driven individual to be the internal representative of Ci to ensure our customers receive the very best service possible. 

 

 

The candidate will be expected to have demonstrable IT sales support experience, ideally with a reseller, MSP or Distributor. They must be competent to make cold and warm calls to customers without hesitation and consistently send compelling emails and source quotes to support the External Account Managers and work with the Government Admin Team. The candidate must have the ability to identify new opportunities and promote further business through the accounts. A good understanding of the Education Sector would be beneficial with knowledge of frameworks and partners to assist with growth within this sector.

 

 

The Candidate will be required to develop a good understanding of the Government Business Unit customers and have the ability to work on tender documents to support the External Account Managers in meeting deadlines and submission dates. It is expected that the candidate will be pro-active, well organised, reliable and committed in achieving consistent successful results for the Government team.

 

  1. Key Objectives:
  • To support the External Account Managers in delivering against sales targets
  • To hit agreed KPI’s
  • To identify opportunities to sell and promote the appropriate products and services Ci offers
  • To proactively support the Government External Account Managers & Business Unit Manager
  • To work effectively as part of the Government Sales team, but also as part of Ci as a whole

 

  1. Responsibilities:
  • To partner with customers, adding value to their business and solving problems, through tailored solutions
  • To present at monthly sales meetings
  • To generate and nurture own leads and follow up on given leads through telephone calls and emails
  • To accurately document activities, customer information and sales opportunities on the CRM system
  • To identify and report own performance issues
  • To ensure all existing customers are spoken to at least every two weeks
  • To ensure Business Unit Manager and relevant External Account Managers are kept regularly informed of activity
  • To improve knowledge and skill set required to successfully carry out role
  • To ensure that any hindrances to team sales performance are quickly resolved

 

  1. Relationships:
  • Report to Business Unit Manager
  • Be part of the Government Sales team and Ci as a whole
  • Work alongside and communicate with all departments and adherence to their procedures

 

 As with all personnel within the business, the individual will also be required to show:

  • A commitment to comply with the Company’s Information Security Policy
  • A commitment to promptly report any security weaknesses or incidents
  • A commitment to adopt and maintain a Health and Safety culture within the Group

Competencies

Collaborate & Influence Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & Courage Will take a stand and share a point of view, understanding he/she may not always be right.
Communication Skills Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Open Communication Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Innovation Pushes him/herself to think beyond the obvious, contributing new ideas to enhance our ways of working and ensure high quality deliverables.
Focus & Prioritisation Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.

Experience and Skills

Essential

  • Experience working in sales in the IT industry, with the ability to learn and understand key IT concepts and trends
  • Able to manage existing accounts and create new opportunities
  • Excellent communication skills (verbal and written)
  • Competent in O365 package i.e. Word, Excel, Powerpoint etc
  • Good time management and administrative/organisational skills
  • Effective objection handling
  • Experienced in building relationships and converting into sales opportunities
  • Previous sales experience, making cold and warm calls with confidence and ease
  • The ability to thrive in competitive situations and negotiations

Desirable

  • An understanding of the Public Sector market place
  • An understanding of the latest trends around End User Compute
  • Previous experience working in a contact centre, or another customer focused role
  • An understanding on the wider concept surrounding IT infrastructure.

Company Profile

Essential

  • Customer-Centric - Ensure customer satisfaction is our number one priority
  • Commitment - Be true to your work and go the extra mile to deliver on your promise
  • Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
  • Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
  • Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

Essential

  • Minimum A-C in GCSE Math and English

Desirable

  • A degree in a business, IT or related subject
  • A vocational qualification providing the ability to communicate effectively with customers e.g. NVQ Level 2 Customer Services
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