Death in Service 22 days holiday entitlement rising to 25 days after 5 plus years' service Corporate gym membership available, partially subsidised by the Company Out of town offices with free parking Private Medical Insurance Pension - Including option to join Salary Exchange for Pension scheme (SXP)
Government Business Unit Manager - South
Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.
Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products
Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.
All employees have the opportunity to learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving business privately owned business operates.
The Government Business Unit provides a range of IT solutions and managed services to local and central government bodies and healthcare trusts. Ci holds significant presence on Public Sector Frameworks and has a dedicated team of Internal and External Account Managers working on these and developing new business.
This role sits within a team of Internal sales professionals who service the Government Business Unit (South) from the Basingstoke office.
Working in the successful Government Business Unit within Ci, the candidate will focus on proactively providing first class support to the External Account Managers and working closely with the Business Unit Manager. The Internal Account Manager will be responsible for supporting key accounts across the Government & Education sectors. The role is for a positive and driven individual to be the internal representative of Ci to ensure our customers receive the very best service possible.
The candidate will be expected to have demonstrable IT sales support experience, ideally with a reseller, MSP or Distributor. They must be competent to make cold and warm calls to customers without hesitation and consistently send compelling emails and source quotes to support the External Account Managers and work with the Government Admin Team. The candidate must have the ability to identify new opportunities and promote further business through the accounts. A good understanding of the Education Sector would be beneficial with knowledge of frameworks and partners to assist with growth within this sector.
The Candidate will be required to develop a good understanding of the Government Business Unit customers and have the ability to work on tender documents to support the External Account Managers in meeting deadlines and submission dates. It is expected that the candidate will be pro-active, well organised, reliable and committed in achieving consistent successful results for the Government team.
To support the External Account Managers in delivering against sales targets
To hit agreed KPI’s
To identify opportunities to sell and promote the appropriate products and services Ci offers
To proactively support the Government External Account Managers & Business Unit Manager
To work effectively as part of the Government Sales team, but also as part of Ci as a whole
To partner with customers, adding value to their business and solving problems, through tailored solutions
To present at monthly sales meetings
To generate and nurture own leads and follow up on given leads through telephone calls and emails
To accurately document activities, customer information and sales opportunities on the CRM system
To identify and report own performance issues
To ensure all existing customers are spoken to at least every two weeks
To ensure Business Unit Manager and relevant External Account Managers are kept regularly informed of activity
To improve knowledge and skill set required to successfully carry out role
To ensure that any hindrances to team sales performance are quickly resolved
Report to Business Unit Manager
Be part of the Government Sales team and Ci as a whole
Work alongside and communicate with all departments and adherence to their procedures
As with all personnel within the business, the individual will also be required to show:
A commitment to comply with the Company’s Information Security Policy
A commitment to promptly report any security weaknesses or incidents
A commitment to adopt and maintain a Health and Safety culture within the Group
Collaborate & Influence
Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & Courage
Will take a stand and share a point of view, understanding he/she may not always be right.
Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results
Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Pushes him/herself to think beyond the obvious, contributing new ideas to enhance our ways of working and ensure high quality deliverables.
Focus & Prioritisation
Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.
Experience and Skills
Experience working in sales in the IT industry, with the ability to learn and understand key IT concepts and trends
Able to manage existing accounts and create new opportunities
Excellent communication skills (verbal and written)
Competent in O365 package i.e. Word, Excel, Powerpoint etc
Good time management and administrative/organisational skills
Effective objection handling
Experienced in building relationships and converting into sales opportunities
Previous sales experience, making cold and warm calls with confidence and ease
The ability to thrive in competitive situations and negotiations
An understanding of the Public Sector market place
An understanding of the latest trends around End User Compute
Previous experience working in a contact centre, or another customer focused role
An understanding on the wider concept surrounding IT infrastructure.
Customer-Centric - Ensure customer satisfaction is our number one priority
Commitment - Be true to your work and go the extra mile to deliver on your promise
Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
Dedication - Giving your time and energy in the best interests of the Company
Minimum A-C in GCSE Math and English
A degree in a business, IT or related subject
A vocational qualification providing the ability to communicate effectively with customers e.g. NVQ Level 2 Customer Services