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Job Description

Position:

eCommerce & Catalogue Administrator

Salary/Package:

Basic Salary + NSI

Benefits:

Pension – Including option to join Salary Exchange for Pension scheme (SXP)
22 days holiday entitlement rising to 25 days after 5 plus years' service
Out of town offices with free parking and onsite sandwich/coffee bar
Corporate gym membership available, partially subsidised by the Company
Private Medical Insurance
Death in Service

Business Unit:

Defence/ Government

Reporting to:

Director Defence and Director, Government

Location/site:

Basingstoke

Vetting requirements:

Yes

Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Initially an engineering company, Ci has maintained its manufacturing capability and OEM brands.  A logistics and manufacturing facility in Wales provides CTO and Authorised Repairs to several manufacturers as well as specialised services to the UK MoD.

Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products.

 

Our financial strength, and breadth and quality of services offered allow Ci to form strong and enduring partnerships with clients and partners and some recent acquisitions have broadened capability further.

 

Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation.The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.

 

All employees have the opportunity to learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates.

Business Unit Overview

The Defence Business Unit is responsible for Centerprise International’s direct and indirect business dealings with the UK’s Armed Forces.  The Business Unit holds relationships with the MOD, all of the Front Line Commands and with the large system integrators who are providing solutions and services to the Defence sector.  It is responsible for selling and supporting the Company’s entire solutions portfolio into existing and new accounts.

Role Description

Our thriving Public Sector business is becoming more dependent on e-commerce platforms to meet customers growing expectations.  Our portals enable efficient selection and ordering of products and can be tailored to the client to include general and contract pricing and in some instances stock holdings.

 Key role reporting to the Public Sector Business Unit Directors, the candidate will play an integral part in contributing to the digital transformation of traditional client price list provision and internal processes to support the e-commerce platforms.

 The candidate will be primarily responsible for maintaining, developing and updating our e-commerce and catalogue systems including oversight of the daily automated updates of product and service sets.  This is achieved primarily via distribution channel feeds but can be complimented by our own internal stock holdings and services as well as selected third party suppliers.

 The constant development of our portals is key so that they remain relevant to our clients, exploit commercial advantage where possible, and streamline our internal sales process where necessary.

 

Other key tasks include:

 

  • MI reporting.  Assist in the development and generation of reports both internally and externally.  Internal reporting to Director, Defence and Director, Government to include spend analysis and proposals to increase sales.  External reporting against SLAs where customer contracts demand.
  • CSI.  Assist in developing additional functionality in line with developing market trends and customer expectations.
  • Review. Assist in the identification of top sellers for clients and any demand signals that may drive sales.  Cross-feed best practice from similar clients.
  • Resilience.  Ensure that as the role develops Work Instructions are in place to fully document the associated processes.
  • Bid Support.  Ability to stand-up demo accounts and provide SME input to tenders.
  • Change Management.  As a sponsor for the e-commerce capability maintain awareness of the improving technical delivery to ensure that change is controlled, and that appropriate knowledge is retained within the business.

 

The successful candidate will be required to achieve Security Clearance within 6 months of joining the team.

 

As with all personnel within the business, the individual will also be required to show:

 

  • A commitment to comply with the Company’s Information Security Policy
  • A commitment to promptly report any security weaknesses or incidents
  • A commitment to adopt and maintain a Health and Safety culture within the Group

 

Competencies

Collaborate & Influence Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Communication Skills Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Open Communication Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Innovation Pushes him/herself to think beyond the obvious, contributing new ideas to enhance and ways of working and ensure high quality deliverables.
Focus & Prioritisation Assists in developing measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.

Experience and Skills

Essential

  • High level of organisational skills
  • Competent in MS office suite i.e. Word, Excel, Powerpoint etc
  • Excellent customer service skills
  • Catalogue/E-Commerce experience
  • Good communication skills
  • Possess the ability to prioritise workload
  • Accuracy and attention to detail

Desirable

  • Art/Design related experience
  • Marketing related experience
  • SAP experience
  • Formal Project Management qualifications
  • Web page development
  • SQL database familiarity

Company Profile

Essential

  • Customer-Centric - Ensure customer satisfaction is our number one priority
  • Commitment - Be true to your work and go the extra mile to deliver on your promise
  • Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
  • Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
  • Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

Essential

  • Grades A - C in GCSE Math and English
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