Private Medical Insurance Pension – Including option to join Salary Exchange for Pension scheme (SXP) Corporate gym membership available, partially subsidised by the Company 22 days holiday entitlement rising to 25 days after 5 plus years’ service Death in Service
Services - Client Lyneham
Lyneham Team Leader
MoD Lyneham, Wilsthire
Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.
Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products.
Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.
All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates.
Business Unit Overview
The Services Team is a rapidly transforming function covering: Customer Services, Central Technical Support and on-site IT Support teams. Our vision is to become the point of contact for all business units for the design, delivery, support and management of IT services and solutions for all customers, both internal and external. We are growing in strength and momentum as the team leads several refresh and transformation projects throughout the Group.
This is a great opportunity for a talented 2nd Line technical professional with an aptitude for problem solving IT issues and has customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs.
Note: Due to the work with MoD, you will need to be fully SC cleared and current.
In the role, you will cover a broad range of Device, Compute, Network and Application services. The prime responsibilities include:
Providing 2nd Line support to team across multiple geographic sites
Providing 2nd Line support to Local Education And Resource Network (LEARN)
Resolution of reported faults escalated to 2nd Line Support within agreed SLAs
Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset
Managing test and rollout of security patches, software upgrades, and new software applications
Upkeep of a shared Active Directory structure, including Group Policy management
Development of work instructions that can be operated and managed by the entire Support team
Support and troubleshooting of Microsoft System Center Configuration Manager (SCCM) 2012/2016 platform
Deployment, support, maintenance and changes for:
IT devices, e.g. Laptops, desktops
LAN & Wi-Fi infrastructure
Compute and Storage infrastructure
Operating systems, such as Microsoft Windows
A range of industry standard and bespoke applications
Collaborate & Influence
Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & Courage
Will take a stand and share a point of view, understanding he/she may not always be right.
Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results
Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Makes good timely decisions within his/her authority, that affects his/her work.
Can adapt to changing situations whilst maintaining high performance levels.
Actively seeks to understand his/her strengths and weaknesses and is committed to continuous self-development.
Pushes him/herself to think beyond the obvious, contributing new ideas to enhance and ways of working and ensure high quality deliverables.
Focus & Prioritisation
Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.
Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager.
Experience and Skills
Infrastructure technical support for Server Technologies (Microsoft Server, Virtualisation), Printer, Storage Technologies (SAN, Backup), and Network Technologies (LAN/WLAN/WAN)
Working in a Defence based (or similar) environment, as well as an understanding of the MOD’s ICS security policy
Microsoft System Center Configuration Manager (SCCM) 2012/2016
Significant experience of providing Tier-2 technical support covering complex: Incident, Problem and Change Management
You have deep experience in the following:
Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS
Microsoft SQL, Exchange, and/or Skype for Business Server
CompTIA A+ 220-901 / 902
ITSM/ITIL Policies and Processes, ideally ITIL v4
General IT Operations and Managed Services
CompTIA Security+ SY0-401 / SY0-501
CompTIA Network+ N10-007
RedHat Enterprise Linux / CentOS
Broad knowledge of IT and communications services and technologies
VMware Certified 6 – Data Center Virtualization
LAMP and MOODLE learning environments.
VMware ESX and vCenter
Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop)
Customer-Centric - Ensure customer satisfaction is our number one priority
Commitment - Be true to your work and go the extra mile to deliver on your promise
Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
Dedication - Giving your time and energy in the best interests of the Company