Private Medical Insurance Corporate gym membership available, partially subsidised by the Company Death in Service Pension - including option to join Salary Exchange for Pension scheme (SXP) 22 days holiday entitlement rising to 25 days after 5 years' service
Field Engineering Team Lead
Centerprise International Ltd was established in 1983 and has over 30 years of experience and expertise in providing creative products and services. Our financial strength, and breadth and quality of services offered, makes Centerprise one of the top tier ICT suppliers. We actively seek to attract hardworking and driven individuals, to nurture and develop through their career with the organisation. The Centerprise Group comprises wholly-owned companies and a joint venture business, so the chance to create a wide and dynamic career path truly exists.
Business Unit Overview
The Services Team is a rapidly transforming function covering: Customer Services, Central Technical Support and on-site IT Support teams. Our vision is to become the point of contact for all business units for the design, delivery, support and management of IT services and solutions for all customers, both internal and external. We are growing in strength and momentum as the team leads several refresh and transformation projects throughout the Group.
This is a role within the Field Engineering team, having the responsibility in delivering customer-focussed Field and Recovery support. This is a visible role with regular interaction across the Services Business Unit as well as technical customer stakeholders. This requires an individual with good communication, willingness to travel, a team-oriented attitude, problem-solving skills, and the ability to perform under pressure.
In the role, you will carry a range of technical and customer-focussed responsibilities, including:
Forming part of an on-site service delivery team, reacting to a technical customer requirement
Responding to and assisting with recovery of customer data or systems during invocations
Carrying out a rehearsal of a customer’s Disaster Recovery processes and documentation
Reporting any recommendations that can be made to Client recovery processes
Testing of new and returned systems, as well as maintaining equipment movements/changes within Centerprise’s asset management tool
Occasional delivery of Disaster Recovery systems or other Customer equipment
Note: Role is field-based and will require working on Client sites throughout the UK (with nights away in hotels), as well as forming part of the On-call Rota to ensure 24x7 response to customer issues.
Collaborate & Influence
Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & Courage
Will take a stand and share a point of view, understanding he/she may not always be right.
Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results
Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Makes good timely decisions within his/her authority, that affects his/her work.
Can cope with and adapt to changing situations whilst maintaining high performance levels.
Actively seeks to understand his/her strengths and weaknesses and is committed to continuous self-development.
Pushes him/herself to think beyond the obvious, contributing new ideas to enhance and ways of working and ensure high quality deliverables.
Focus & Prioritisation
Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.
Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager.
Experience and Skills
Working with Data Backup solutions and implementations
Writing technical reports in customer-friendly language
Multi-Platform system recoveries activities, preferably in a Wintel Disaster Recovery environment (Ship-To-Site and/or cloud)
Deploying desktop or server infrastructure into customer environments, as well as providing field-based support to systems
You have deep experience in the following:
Varied hardware knowledge
Relevant Wintel certification, e.g. MCSE or similar
Relevant Networking certification, e.g. Cisco, Aruba
Common Business Application experience i.e. SQL, Exchange, Veeam
Project Management, or forming part of project delivery team
You can demonstrate an awareness of:
Creating or troubleshooting networking switch or VPN configurations
Customer-Centric - Ensure customer satisfaction is our number one priority
Commitment - Be true to your work and go the extra mile to deliver on your promise
Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
Dedication - Giving your time and energy in the best interests of the Company