plush
bar

Job Description

Position:

Field Support Engineer

Salary/Package:

.

Benefits:

Private Medical Insurance
Corporate gym membership available, partially subsidised by the Company
Death in Service
Pension - including option to join Salary Exchange for Pension scheme (SXP)
22 days holiday entitlement rising to 25 days after 5 years' service

Business Unit:

Services

Reporting to:

Field Engineering Team Lead

Location/site:

Basingstoke

Vetting requirements:

Yes

Company Overview

Centerprise International Ltd was established in 1983 and has over 30 years of experience and expertise in providing creative products and services. Our financial strength, and breadth and quality of services offered, makes Centerprise one of the top tier ICT suppliers. We actively seek to attract hardworking and driven individuals, to nurture and develop through their career with the organisation. The Centerprise Group comprises wholly-owned companies and a joint venture business, so the chance to create a wide and dynamic career path truly exists.

Business Unit Overview

The Services Team is a rapidly transforming function covering: Customer Services, Central Technical Support and on-site IT Support teams. Our vision is to become the point of contact for all business units for the design, delivery, support and management of IT services and solutions for all customers, both internal and external. We are growing in strength and momentum as the team leads several refresh and transformation projects throughout the Group. 

Role Description

This is a role within the Field Engineering team, having the responsibility in delivering customer-focussed Field and Recovery support. This is a visible role with regular interaction across the Services Business Unit as well as technical customer stakeholders. This requires an individual with good communication, willingness to travel, a team-oriented attitude, problem-solving skills, and the ability to perform under pressure.

In the role, you will carry a range of technical  and customer-focussed responsibilities, including:

  • Forming part of an on-site service delivery team, reacting to a technical customer requirement
  • Responding to and assisting with recovery of customer data or systems during invocations
  • Carrying out a rehearsal of a customer’s Disaster Recovery processes and documentation
  • Reporting any recommendations that can be made to Client recovery processes
  • Testing of new and returned systems, as well as maintaining equipment movements/changes within Centerprise’s asset management tool
  • Occasional delivery of Disaster Recovery systems or other Customer equipment

Note: Role is field-based and will require working on Client sites throughout the UK (with nights away in hotels), as well as forming part of the On-call Rota to ensure 24x7 response to customer issues.

Competencies

Collaborate & Influence Makes an effort to connect with people outside the immediate team and has the ability to positively influence the way others think.
Conviction & Courage Will take a stand and share a point of view, understanding he/she may not always be right.
Communication Skills Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Open Communication Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Decision Making Makes good timely decisions within his/her authority, that affects his/her work.
Managing Change Can cope with and adapt to changing situations whilst maintaining high performance levels.
Developing Talent Actively seeks to understand his/her strengths and weaknesses and is committed to continuous self-development.
Innovation Pushes him/herself to think beyond the obvious, contributing new ideas to enhance and ways of working and ensure high quality deliverables.
Focus & Prioritisation Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.
Problem Solving Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager.

Experience and Skills

Essential

  • Working with Data Backup solutions and implementations
  • Writing technical reports in customer-friendly language
  • Multi-Platform system recoveries activities, preferably in a Wintel Disaster Recovery environment (Ship-To-Site and/or cloud)
  • Deploying desktop or server infrastructure into customer environments, as well as providing field-based support to systems
  • You have deep experience in the following:
  • Varied hardware knowledge
  • Relevant Wintel certification, e.g. MCSE or similar

Desirable

  • Relevant Networking certification, e.g. Cisco, Aruba
  • Common Business Application experience i.e. SQL, Exchange, Veeam
  • Project Management, or forming part of project delivery team
  • You can demonstrate an awareness of:
  • Creating or troubleshooting networking switch or VPN configurations

Company Profile

Essential

  • Customer-Centric - Ensure customer satisfaction is our number one priority
  • Commitment - Be true to your work and go the extra mile to deliver on your promise
  • Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
  • Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
  • Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

Essential

bar