Location: Caerphilly with travel to other Centerprise and customer sites
Business Unit: Services, Workplace Services
Reporting Line: Workplace Operations Team Leader
Package: Basic salary plus non-sales incentive
Clearance: SC clearance required, or the ability to obtain it

Join Centerprise in a senior technical role where your expertise helps keep customer environments secure, stable, and performing at their best.

You will lead on complex escalations, support major incident resolution, and help shape modern workplace services for managed service customers.

This is a role for someone who combines strong technical depth with sound judgement, customer focus, and the confidence to lead from the front.

Role Summary

As a Senior Workplace Operations Engineer, you will provide expert-level support across enterprise end-user computing environments and act as a key escalation point within the Workplace Services team. You will work across Microsoft 365, endpoint management, virtualisation, security, backup, and networking technologies, while supporting customers, mentoring engineers, and contributing to service improvement and workplace transformation initiatives.

What you’ll do

Technical support and service delivery

• Act as the final escalation point for complex EUC incidents and service requests
• Deliver high-quality 3rd line support across structured service processes, including incident, problem, change, and service request management
• Manage and optimise enterprise workplace environments across Windows, macOS, mobile devices, VDI, and collaboration platforms

Modern workplace and infrastructure

• Support and maintain Microsoft 365, Intune, Active Directory, Group Policy, and related workplace technologies
• Deploy and manage endpoint security, patching, and compliance policies
• Work across virtualisation, backup and recovery, public cloud, and core network technologies as part of customer support and improvement activity

Leadership and continuous improvement

• Provide technical leadership and day-to-day guidance to Tier 1 and Tier 2 engineers
• Take the technical lead during major incidents and contribute to root cause analysis to reduce repeat issues
• Maintain clear technical documentation and support the improvement of operational processes

Project and customer collaboration

• Work with project teams on device rollouts, migrations, and broader modern workplace initiatives
• Build strong working relationships with customers and internal teams to drive issues through to resolution
• Support delivery across customer and Centerprise sites as required, including participation in an on-call rota and shift-based coverage within service hours

What success looks like

• Complex customer issues are resolved effectively, with clear communication and a high standard of service throughout
• Workplace environments remain secure, well-managed, and aligned with operational and compliance requirements
• Major incidents are handled with control and technical leadership, reducing disruption and repeat failures
• Junior engineers are better supported, more confident, and able to progress through your guidance
• Modern workplace projects are delivered smoothly, with minimal disruption for users and customers
• Documentation and service practices are kept current, helping the wider team work more consistently and efficiently

What you’ll bring

Core experience

• Proven experience as a senior engineer within an MSP environment
• Strong background in structured support environments with familiarity with ITIL practices
• Experience managing high-pressure escalations and working directly with customers and internal teams
• A track record of delivering reliable outcomes in complex technical environments

Technical capability

• Expert knowledge of Windows 10 and 11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, configuration policies, and Sentinel
• Strong experience with Windows Server, virtualisation platforms including Proxmox or Microsoft Hyper V, and desktop virtualisation technologies such as Citrix, VMware Horizon, Windows 365, or AVD
• Experience with Azure or AWS implementation, migration, and support
• Good knowledge of LAN, WLAN, WAN, DNS, DHCP, VPNs, and security best practices
• Hands-on PowerShell scripting experience for automation and systems management
• Exposure to firewall technologies, including Sophos, Cisco, Fortinet, and pfSense
• Experience supporting anti-virus, endpoint protection, backup, and recovery technologies, including products such as Veeam, Carbonite, SaaS Protect, and E Vault

Behaviours and approach

• A customer-first mindset and a commitment to delivering a high-quality outcome
• Strong communication skills and a professional, positive approach
• A practical problem solver who works proactively and takes ownership
• The confidence to challenge constructively and contribute to better ways of working
• A dependable team player who brings energy, focus, and pride to the role

Desirable

• Experience with SCCM, Jamf, or similar device management platforms
• ITIL v3 or v4 Foundation
• Exposure to IP voice and collaboration technologies
• Awareness of Microsoft SQL Server
• Experience with third-party patching tools such as Ninja, Action1, or Winget
• Five or more years working in an MSP environment

Why join Centerprise

Centerprise is a well-established UK technology provider with over 40 years of experience delivering infrastructure, cloud, managed services, and lifecycle solutions. It combines the strength of a national organisation with the agility of a growing business, supporting public and private sector customers across the UK.

For this role, that means:

• Joining a team that supports complex, business-critical customer environments
• Working across a broad and modern technology stack rather than a narrow specialism
• Having the opportunity to contribute to technical leadership, service improvement, and customer transformation work
• Building your career in a business that values capability, development, and long-term growth

Benefits

Financial and lifestyle

• Basic salary plus non-sales incentive
• Pension, including the option to join the salary sacrifice or exchange scheme, subject to eligibility
• Electric vehicle salary sacrifice scheme, subject to eligibility
• Death in service cover at four times basic salary
• SAGE employee benefits scheme
• Salary sacrifice charity donation scheme
• Christmas Savings Club
• Ci Lottery

Health and wellbeing

• Private medical insurance available and partially subsidised by Centerprise
• Support for a CSR volunteer day
• Two days for personal well-being

Work-life balance

• 25 days holiday, rising to 28 days after five plus years of service
• Holiday purchase scheme
• Hybrid working arrangement, with Monday and Friday as optional work-from-home days
• Free parking at out-of-town offices

Our culture

At Centerprise, people are trusted to take responsibility, work collaboratively, and deliver to a high standard. We value clear communication, strong customer focus, and the drive to see things through properly. It is a place where talented people can keep learning, broaden their experience, and build a long-term career within a growing UK technology business.

Apply now

If you are ready to take on a senior technical role with real customer impact and the opportunity to help shape workplace services delivery, we would like to hear from you. Apply now to join Centerprise as a Senior Workplace Operations Engineer.