Remote and onsite IT assistance delivered across the UK by UK-based engineers, with security-cleared personnel where required.
Centerprise provides scalable, UK-based user support across remote, hybrid and secure environments. Our field and remote support engineers resolve issues, configure systems and assist users directly, reducing disruption and helping teams stay productive.
Our SC-cleared engineers provide onsite and remote assistance for everyday technical issues. We help with device configuration, application queries, peripheral setup and local troubleshooting. Support is tailored to your environment and aligned with your internal processes.
With a network of field engineers across the UK and dedicated resources in secure facilities, we ensure rapid response and SLA-compliant resolution wherever your users are based. Site-specific clearances and access requirements can be pre-arranged for minimal disruption.
Services are available on-demand, as part of a managed package or via a structured service plan aligned with your internal IT team. Whether you need additional hands for a refresh, migration or incident response, we provide the people, tools and expertise.
Our User Support is tightly integrated with CiLifecycle, providing assistance throughout the device and user journey from setup and onboarding to training, troubleshooting and end-of-life support. All services are tracked and reported for audit and optimisation.
Our user support services are underpinned by a suite of certifications, supporting strong security, operational resilience and service quality.
ISO 27001
Business Continuity
ISO 9001
AI Management
Cyber Essentials Plus
Compliant with UK Government frameworks
UK-based service desk with SC-cleared agents and SLA-driven incident resolution.
Scalable rollout and refresh services, including imaging, delivery and setup.
Assessment, compatibility checks and large-scale user support during transition.
End-to-end IT asset lifecycle with integrated user and device support.
We deliver remote and onsite assistance for device setup, application issues, connectivity problems, peripheral configuration and deskside troubleshooting.
Our engineers operate across all regions of the UK. Response times vary by location but are backed by agreed SLAs.
Response and resolution targets are set during onboarding and reflect the service tier selected. Enhanced response options are available for critical environments.
Yes. Many of our engineers hold SC clearance and can obtain site-specific authorisation when required.
Both options are available. You can request one-off support, schedule regular visits or include User Support within a wider managed service.
We align with existing processes and ticketing tools and integrate reporting and escalation paths to ensure a clear division of responsibility.
